At YellowGrove, we respect your right to privacy and are committed to protecting the personal information you share with us.

This policy outlines how we collect, use, store, and share your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information such as your name, email address, phone number, business name and other information you voluntarily provide (through forms, consults, or emails). This could also include feedback, survey responses and billing or payment details when necessary.

2. How We Collect It

We collect your information when you:

• Use our website
• Fill in a form
• Book a consult
• Purchase a service
• Communicate with us (via email, phone, or in person)
  We may also receive info from trusted third parties (such as payment processors or partners).

3. Why We Collect It

We collect your personal information to:

• Provide our services
• Send you updates, resources and important service info
• Respond to enquiries or feedback
• Improve how we work and serve our audience
• Comply with legal and regulatory obligations

4. Disclosure

We don’t sell your data. Ever.
But we may share it with:

• Trusted contractors and service providers who help us deliver services (think: Stripe, Google, or email platforms)
• Legal authorities if required by law
• Another business, in the case of a sale, merger or restructure (you’ll be notified if this happens)

Some of these parties may be located outside of Australia (including in the USA, EU, or UK), but we ensure they handle your data in line with this policy.

5. Security

We take data protection seriously. Your info is stored securely using modern tools and protected from unauthorised access, alteration, or disclosure. Still, no method of transmission is 100% secure, so while we do our best, we can’t guarantee absolute security.

6. Accessing or Updating Your Info

You can request a copy of the information we hold about you. If something’s incorrect or outdated, let us know and we’ll fix it. Just email hello@yellowgrove.com.au.

7. Cookies & Website Analytics

Like most websites, we use cookies to improve your experience, analyse traffic and serve relevant ads. Cookies don’t harm your device. You can disable cookies via your browser, but some parts of our site may not function properly.

We also use services like Google Analytics to understand how visitors use our site so we can improve it.

8. Third-Party Links

Our site may contain links to other sites. We’re not responsible for the content or privacy practices of those sites, so be sure to read their policies too.

9. Data Retention

We only keep your personal data for as long as needed to deliver services or meet legal and financial obligations. If you’re no longer a client, we’ll either delete or anonymise your information after 12 months unless we’re legally required to retain it longer.

10. Marketing Consent

By signing up for our emails, downloading resources or providing your contact info, you consent to receive marketing messages from YellowGrove. You can unsubscribe anytime by clicking the unsubscribe link or emailing us directly at hello@yellowgrove.com.au.

11. Use of AI & Automated Tools

We use AI-powered tools to analyse data, optimise service delivery and provide more tailored recommendations. All outputs are reviewed and approved, re-written by a human before being shared with you.

12. Third-Party Data Storage & Processors

Your data may be securely stored using third-party tools like Google Workspace, Stripe and ConvertKit. These services may operate outside of Australia but follow industry standards and applicable data protection regulations.

13. Changes to This Policy

This Privacy Policy may change from time to time. Any updates will be posted on our website. We recommend checking back occasionally to stay informed.

14. Children’s Privacy

Our services are not intended for children under 18 and we do not knowingly collect personal information from individuals under that age. If you are a parent or guardian and believe a child has provided us with personal info, please contact us and we’ll delete it.

15. International Users & Legal Basis (GDPR Compliance)

If you’re located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access, update or delete your personal info
• The right to object to or restrict processing
• The right to withdraw consent at any time
• The right to lodge a complaint with a data protection authority

We act as a data controller when collecting your information to deliver services. If we ever act on your behalf as a processor (i.e., using customer lists you provide), we’ll follow your lawful instructions.

We may process your data because:

• You gave us consent
• It’s necessary to fulfil a contract
• It’s required by law
• We have a legitimate interest in doing so

16. Payment Information

We use secure, third-party payment processors (like Stripe) to handle transactions. Your payment info is encrypted and never stored on our servers. Their use of your data is governed by their own privacy policies.

17. Do Not Track & Analytics Tools

Our site uses analytics tools (like Google Analytics) to track usage and improve your experience. These tools collect standard web data, like IP address, browser type and time spent on pages.

We do not currently respond to Do Not Track signals from browsers.

18. Complaints or Questions

If you have questions about this policy or want to make a complaint, please contact us at hello@yellowgrove.com.au. We take privacy seriously and will respond promptly.

Thanks for trusting YellowGrove. Your privacy is important and we’re committed to keeping your data safe and your inbox fluff-free.